Chapter runs entirely inside your infrastructure. Your data never touches our servers, never trains public models, and never leaves your sovereign environment.
SOC 2
Type II Certified
ISO 27001:2022
Compliant
Microsoft ECIF
Azure Partner
GDPR
Compliant
Airgapped
Deployment Ready
Three Deployment Models - All Sovereign
Every model keeps your data inside your control boundary. No Chapter server ever processes your proprietary information.
Azure VPC
Deployed entirely within your Microsoft Azure Virtual Private Cloud. Your tenant, your keys, your data residency.
Customer-managed encryption keys (CMK)
Private endpoints - no public internet exposure
Full Azure RBAC and Entra ID integration
Regional data residency enforcement
Most common
On-premise / Airgapped
Full on-premise deployment with no external network dependency. Designed for classified, regulated, and air-gapped enterprise environments.
Zero external network egress required
Runs on your hardware or private cloud
Government and defense-grade isolation
Proven in BFSI and insurance environments
Hybrid
Sensitive data stays on-premise; orchestration and non-sensitive compute can use Azure. Gives flexibility without sacrificing data control.
Data classification layer controls routing
PII and proprietary data never leaves premise
Complies with cross-border data regulations
Scales compute elastically via Azure
How data flows and stays inside
Complete transparency into your secure, sovereign infrastructure
User Layer
Access Points
Sales Rep
Mobile
Field Agent
Service Desk
Web Portal
Manager
Dashboard
Encrypted in transit (TLS 1.3)
Auth Layer
Security Gateway
Entra ID
SSO
API Gateway
Azure
RBAC
Enforcement
✓ Stays inside your VPC boundary
Agent Layer
AI Orchestration
Master Orchestrator
Agent
Sales Domain
Agent
Compliance
Agent
Process
Agent
LangGraph orchestration on your compute
Data Layer
Your Storage
Vector DB
Azure AI Search
Document Store
CRM / ERP
Connectors
CMK-encrypted at rest
LLM Layer
AI Models
Azure OpenAI
Your deployment
Claude
Your endpoint
On-Prem Model
Optional
No data crosses the VPC boundary.
The LLM deployment is your Azure subscription not Chapter's.
Certificate & Policies
Complete transparency into your secure, sovereign infrastructure
SOC 2 Type II
Independent third-party audited across Security, Availability, and Confidentiality trust service criteria. Audit reports available under NDA.
Annual independent audit cycle
Continuous monitoring between audits
Incident response SLA: 4-hour notification
Zero data exposure policy
Contractually guaranteed: your data does not train public LLMs, does not leave your sovereign boundary, and is not accessible to Chapter personnel without explicit authorization.
No call-home telemetry by default
Data processing agreement (DPA) provided
Right to audit at any time
ISO 27001: 2022
Full ISMS (Information Security Management System) certified. Covers all aspects of data handling across Chapter's development and operations teams.
Covers development, operations, and support
Annual re-certification
Risk register available for enterprise review
Access & identity
Full integration with your enterprise identity infrastructure. Chapter agents respect your existing permission model — agents only access data the user is authorized to see.
Microsoft Entra ID / Azure AD integration
SAML 2.0 and OIDC SSO support
Attribute-based access control (ABAC)
Full audit log of every agent interaction
Regulated Industries
Built for the most demanding compliance environments
Banking & financial services
Meets RBI, SEBI, and international banking data residency and audit requirements. Deployed at scale in BFSI.
Production deployed
Insurance (IRDAI)
IRDAI-compatible data handling. Policyholder data stays within compliant boundaries. Ageas Federal and Pramerica reference deployments.
Production deployed
Building security & facilities
Kastle Systems deployment: 4,000+ field personnel across North America. Physical security data handled under strict access controls.
Production deployed
The Future of Work, Powered by AI Agents
Chapter is redefining how enterprises operate by embedding intelligence where work happens. Enterprise AI Agents that automate operations, scale infinitely, and work 24/7.
Ready to see what our Enterprise AI Agents can do for you?
Privacy Policy - Your Data, Your Rights, Our Responsibility
This Privacy Policy governs the collection, use, and protection of your personal information when you use the Chapter Enterprise products, maintained by Chapter Apps, Inc. We are committed to transparency, data protection, and your right to control your information.
Enterprise AI agents that automate operations, scale infinitely, and work 24/7. Transform your business with intelligent automation.
Product
Resources
Security
Address
USA Office - 675, High Street, Palo AltoCA 94301, California, USA
India Office - Guiding Star Digital Publishers LLP
3rd Floor, Unit No - 307, Solitaire Plaza,
Mehrauli Gurgaon
info@chapterapps.ai
Contact No.
+1 (650) 924-9997
© 2025 Chapter Enterprise. All rights reserved.
This software application is based product is maintained and serviced by Chapter Apps, Inc., having its registered office at
481 N Santa Cruz Ave, #308, Los Gatos, CA 95030, USA ("the Company" and/or "We"). This Privacy Policy covers the information that the
Company collects from the user(s) ("User(s)" and/or "You") of the App and/or the services on the App.
The terms 'Personal Information' and 'Personal Data' shall have the meaning ascribed to them under applicable U.S. state privacy laws
(including the California Consumer Privacy Act, as amended by the California Privacy Rights Act) and, where applicable, the EU General
Data Protection Regulation (GDPR). Personal Information of a User is collected if the User registers with the App, accesses the App, takes any
action on the App, or uses or accesses the Features as defined in the Terms of Use.
02
Our Privacy Principles
We operate on a simple set of privacy principles that guide everything we do with your data. Before you read the full policy, here's what you should know upfront:
Your Choice
Providing information to us is always your choice never a forced requirement beyond what is necessary to use the platform.
Your Control
You can choose to have your Personal Information deleted or modified at any time by contacting our Grievance Officer.
Opt-Out Always
You always have the ability to opt out
of receiving communications from us explained in detail within this policy.
03
Information We Collect
The Personal Information or Sensitive Personal Data or Information which you may provide to the Company, and/or which we may collect as part of the information provided, includes or could be the following:
Your registration details — which may include your phone number, the password provided by you, your email address, and Facebook or Google registration (if applicable). We adopt reasonable security
measures to protect your password from being exposed or disclosed to any third parties.
Your usage behaviour on the App — including time spent on various features, course completions,
assessment results, and learning progress.
Details of the computer system or computer network which you use to visit the App and undertake any
activity on the App, including device type, browser information, and IP address.
Please note: Information which — either individually or in combination with other information — is not capable of identifying you, will not qualify as
Personal Information under the applicable laws.
We may also collect information to track user behaviour and preferences for internal analytics from all Users of the App. This information is collected through the use of server log files and tracking technologies, and may include cookies and web beacons.
If you do not consent to the use of cookies and/or web beacons on the App, you may disable or delete the same. However, if you choose to disable cookies
and/or web beacons, we may be unable to make available some or all of the services on the App to you.
04
How We Use Your Information
Our primary purposes in collecting information from you are to allow you to use the App and various Features on or in relation to the App. Specifically, we use your information to:
Provide, maintain, and improve the Chapter Training LMS platform and its features.
Personalise your learning experience through AI-driven course recommendations and adaptive learning
journeys.
Track usage behaviour and preferences for internal analytics to better understand and predict learner
behaviour.
Combine your usage behaviour with information collected from other Users using our App to provide you
with a better experience on our platform.
Send you relevant communications about platform updates, new features, training reminders, and
account-related notifications.
You understand, agree, and acknowledge that our collection, storage, and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Company. You further acknowledge that your Personal Information is considered necessary for the Company to provide various
services on its App to you.
05
Consent to Personal Data
You hereby consent to the collection, storage, use, disclosure, and transfer of your Personal Information including Sensitive Personal Data or Information — by the Company for the purposes outlined in this Privacy Policy.
You hereby agree and acknowledge that the collection, storage, use, disclosure, and transfer of your Personal Information by the Company under the terms of this Privacy Policy is for a lawful purpose and is necessary for the provision of services to you on the App.
By continuing to use the Chapter Training LMS platform, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the
processing of your personal data as described herein.
06
Withdrawal of Consent
You may at any time withdraw your consent to the collection, storage, use, disclosure, and transfer of your Personal Information and/or Sensitive Personal Data or Information by the Company, by addressing a written communication to this effect to the contact address of the Grievance Officer specified at the bottom of this page.
Please note that in the event you choose to withdraw your consent, the Company shall be entitled to not provide any or all of the services on the App to you.
Withdrawal of consent may result in the cancellation of your account and loss of access to platform features.
07
Information Sharing & Disclosure
We are the recipient of all Personal Information or Sensitive Personal Data or Information and shall exercise reasonable endeavours for the prevention of unauthorised disclosure of such information provided by Users.
We may enable access to Users' information to Platform Entities, joint ventures, agents, or third parties for the purposes of the services provided by them, or for any other marketing-related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures, and/or for the purposes of enhancing the quality of the services provided to you on the App.
Our commitment: We will ensure on a reasonable commercial efforts basis that any third parties and agents employed by us for the purposes of the App
are under an obligation to maintain confidentiality with respect to the Personal Information or Sensitive Personal Data or Information provided by Users,
and to use it strictly for the purposes of the App only.
08
Legal Compliance & Law Enforcement
The Company cooperates with mandated government and law enforcement agencies, or to any third parties by an order under law for the time being
in force, to enforce and comply with the law.
We will disclose any information — including sensitive personal data or information — about you to government or law enforcement officials or
private parties as we, in our sole discretion, believe necessary or appropriate to:
Respond to claims and legal process.
Protect the property and rights of the Company or a third party.
Protect the safety of the public or any person.
Prevent or stop any illegal, unethical, or legally actionable activity.
The Company may also provide your Personal Information — including sensitive personal data or
information — to various tax authorities upon any demand or request from them.
09
Business Transfers
The Company may sell, transfer, or otherwise share some or all of its assets — including your Personal Information including sensitive personal data or information — in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.
Should such a sale or transfer occur, we will ensure that the Personal Information you have provided through
the App is stored and used by the transferee in a manner that is consistent with this Privacy Policy.
10
Email & Communications
The Company may use your Personal Information including Sensitive Personal Data or Information for the purposes of the App. You have full control regarding which of these emails you want to receive.
If you decide at any time that you no longer wish to receive such communications from the Company, please follow the unsubscribe instructions provided in any of the communications.
Please note that once we receive your opt-out request, it may take an additional period of time for your opt-out to become fully effective across all communication channels.
11
Child Policy
Chapter Enterprise is an enterprise platform designed for adult professional use. We do not knowingly collect data from individuals under 13 years of age.
Policy Updates: We may update this Child Policy from time to time to reflect changes in regulations or our app's features. We will notify users and parents of any significant changes and provide the opportunity to review and consent to updated policies.
12
Deleting Your Data
If you wish to have the Personal Information — including Sensitive Personal Data or Information — that you have provided to us deleted and/or modified, you can always do so by sending a request to the email ID of our Grievance Officer provided at the bottom of this page.
Please note that deletion of certain Personal Information including Sensitive Personal Data or Information may lead to cancellation of your registration with
he App and your access to certain features and services of the App.
13
Security Measures
The Company uses ordinary industry-standard technology designed to help keep your Personal Information including Sensitive Personal Data or Information — safe. The secure server software (SSL) encrypts all information you submit before it is sent to us. Furthermore, all customer data we collect is protected against unauthorized access.
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ commercially reasonable and practicable security practices and procedures, and security methods and technologies. We will also ensure on a reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us.
Your information may be transferred to or maintained on computers located outside of your state or country where the privacy laws may not be as protective as those where you live.
We will ensure that we keep your
data confidential as per GDPR for Residents of the EU.
Unfortunately, the transmission of information over the internet is not completely secure. Although westrive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site — any transmission is at your own risk. Once we have received your information,
we have commercially reasonable procedures and security features in place to prevent unauthorized access.
14
Links to Other Sites & Financial Data
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of those sites.
While transacting with third parties, you may provide your financial information including — without limitation — your bank account details, credit card account details, or your details pertaining to any payment settlement or pre-paid instrument service provider.
Important: The App and the Company never receive your financial and payment information from these service providers. Your Personal Information, Sensitive Personal Information, and financial information will be dealt with by these service providers in accordance with their respective privacy policies. The Company shall not be liable, accountable, or responsible for your financial information which you provide to these service
providers.
15
Public Postings
Any and all Personal Information — including Sensitive Personal Data or Information — available or uploaded by you on the App shall be your sole responsibility, given the publicly available nature of such content.
While we shall endeavour to ensure that the terms of this Privacy Policy are available across all features and sections of the App, you shall be deemed to have waived the confidentiality to any Personal Information — including Sensitive Personal Information and Data — comprised in any other publicly available information on the App.
16
Changes to This Policy
From time to time we may update this Privacy Policy. Your continued subscription to our Features and App
constitutes an acceptance of the then-current Privacy Policy and Terms of Use.
We encourage you to visit this page periodically to review any changes. When we make material changes to this policy, we will update the "Last Updated" date at
the top of this page and, where appropriate, notify you via email or in-platform notification.
17
Phishing & Identity Theft
Identity theft and the practice currently known as "phishing" are of great concern to the Company. Safeguarding information to help protect you from identity theft is a top priority.
Important: We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited
email or telephone communication. If you receive any such communication claiming to be from Chapter, please report it immediately to our Grievance Officer.
18
Grievances & Contact Us
If you have any questions about this Privacy Policy, the practices of the Company, or your dealings with the App, you can contact us via the details below.
If you have any questions, grievances, or want to delete or modify your Personal Information — including Sensitive Personal Information and Data — please mark your correspondence as "Grievance/Complaint" and send it to our Grievance Officer.
Grievance Officer & Contact Details
Please mark all grievance communications with the subject line "Grievance/Complaint". Any
communication not marked as such shall not be treated as a valid and binding communication for the
purpose of this Privacy Policy.
GRIEVANCE EMAIL
GENERAL ENQUIRIES
info@chapterapps.ai
PHONE
+1 650-924-9997
REGISTERED ADDRESS
Chapter Apps, Inc., 481 N Santa Cruz Ave, #308, Los Gatos, CA 95030, USA
Chapter runs entirely inside your infrastructure. Your data never touches our servers, never trains public models, and never leaves your sovereign environment.
SOC 2
Type II Certified
ISO 27001:2022
Compliant
Microsoft ECIF
Azure Partner
GDPR
Compliant
Airgapped
Deployment Ready
Three Deployment Models - All Sovereign
Every model keeps your data inside your control boundary. No Chapter server ever processes your proprietary information.
Azure VPC
Deployed entirely within your Microsoft Azure Virtual Private Cloud. Your tenant, your keys, your data residency.
Customer-managed encryption keys (CMK)
Private endpoints - no public internet exposure
Full Azure RBAC and Entra ID integration
Regional data residency enforcement
Most common
On-premise / Airgapped
Full on-premise deployment with no external network dependency. Designed for classified, regulated, and air-gapped enterprise environments.
Zero external network egress required
Runs on your hardware or private cloud
Government and defense-grade isolation
Proven in BFSI and insurance environments
Hybrid
Sensitive data stays on-premise; orchestration and non-sensitive compute can use Azure. Gives flexibility without sacrificing data control.
Data classification layer controls routing
PII and proprietary data never leaves premise
Complies with cross-border data regulations
Scales compute elastically via Azure
How data flows and stays inside
Complete transparency into your secure, sovereign infrastructure
User Layer
Access Points
Sales Rep
Mobile
Field Agent
Service Desk
Web Portal
Manager
Dashboard
Encrypted in transit (TLS 1.3)
Auth Layer
Security Gateway
Entra ID
SSO
API Gateway
Azure
RBAC
Enforcement
✓ Stays inside your VPC boundary
Agent Layer
AI Orchestration
Master Orchestrator
Agent
Sales Domain
Agent
Compliance
Agent
Process
Agent
LangGraph orchestration on your compute
Data Layer
Your Storage
Vector DB
Azure AI Search
Document Store
Your storage
CRM / ERP
Connectors
CMK-encrypted at rest
LLM Layer
AI Models
Azure OpenAI
Your deployment
Claude
Your endpoint
On-Prem Model
Optional
No data crosses the VPC boundary.
The LLM deployment is your Azure subscription — not Chapter's.
Certificate & Policies
Complete transparency into your secure, sovereign infrastructure
SOC 2 Type II
Independent third-party audited across Security, Availability, and Confidentiality trust service criteria. Audit reports available under NDA.
Annual independent audit cycle
Continuous monitoring between audits
Incident response SLA: 4-hour notification
Zero data exposure policy
Contractually guaranteed: your data does not train public LLMs, does not leave your sovereign boundary, and is not accessible to Chapter personnel without explicit authorization.
No call-home telemetry by default
Data processing agreement (DPA) provided
Right to audit at any time
ISO 27001: 2022
Full ISMS (Information Security Management System) certified. Covers all aspects of data handling across Chapter's development and operations teams.
Covers development, operations, and support
Annual re-certification
Risk register available for enterprise review
Access & identity
Full integration with your enterprise identity infrastructure. Chapter agents respect your existing permission model — agents only access data the user is authorized to see.
Microsoft Entra ID / Azure AD integration
SAML 2.0 and OIDC SSO support
Attribute-based access control (ABAC)
Full audit log of every agent interaction
Regulated Industries
Built for the most demanding compliance environments
Banking & financial services
Meets RBI, SEBI, and international banking data residency and audit requirements. Deployed at scale in BFSI.
Production deployed
Insurance (IRDAI)
IRDAI-compatible data handling. Policyholder data stays within compliant boundaries. Ageas Federal and Pramerica reference deployments.
Production deployed
Building security & facilities
Kastle Systems deployment: 4,000+ field personnel across North America. Physical security data handled under strict access controls.
Production deployed
Privacy Policy - Your Data, Your Rights, Our Responsibility
This Privacy Policy governs the collection, use, and protection of your personal information when you use the Chapter Enterprise, maintained by Chapter Apps, Inc. We are committed to transparency, data protection, and your right to control your information
This software application is based product is maintained and serviced by Chapter Apps, Inc., having its registered office at
481 N Santa Cruz Ave, #308, Los Gatos, CA 95030, USA ("the Company" and/or "We"). This Privacy Policy covers the information that the
Company collects from the user(s) ("User(s)" and/or "You") of the App and/or the services on the App.
The terms 'Personal Information' and 'Personal Data' shall have the meaning ascribed to them under applicable U.S. state privacy laws
(including the California Consumer Privacy Act, as amended by the California Privacy Rights Act) and, where applicable, the EU General
Data Protection Regulation (GDPR). Personal Information of a User is collected if the User registers with the App, accesses the App, takes any
action on the App, or uses or accesses the Features as defined in the Terms of Use.
02
Our Privacy Principles
We operate on a simple set of privacy principles that guide everything we do with your data. Before you read the full policy, here's what you should know upfront:
Your Choice
Providing information to us is always your choice never a forced requirement beyond what is necessary to use the platform.
Your Control
You can choose to have your Personal Information deleted or modified at any time by contacting our Grievance Officer.
Opt-Out Always
You always have the ability to opt out
of receiving communications from us explained in detail within this policy.
03
Information We Collect
The Personal Information or Sensitive Personal Data or Information which you may provide to the Company, and/or which we may collect as part of the information provided, includes or could be the following:
Your registration details — which may include your phone number, the password provided by you, your email address, and Facebook or Google registration (if applicable). We adopt reasonable security measures to protect your password from being exposed or disclosed to any third parties.
Your usage behaviour on the App — including time spent on various features, course completions, assessment results, and l earning progress.
Details of the computer system or computer network which you use to visit the App and undertake any activity on the App, including device type,
browser information, and IP address.
Please note: Information which — either individually or in combination with other information — is not capable of identifying you, will not qualify as
Personal Information under the applicable laws.
We may also collect information to track user behaviour and preferences for internal analytics from all Users of the App. This information is collected through the use of server log files and tracking technologies, and may include cookies and web beacons.
If you do not consent to the use of cookies and/or web beacons on the App, you may disable or delete the same. However, if you choose to disable cookies
and/or web beacons, we may be unable to make available some or all of the services on the App to you.
04
How We Use Your Information
Our primary purposes in collecting information from you are to allow you to use the App and various Features on or in relation to the App. Specifically, we use your information to:
Provide, maintain, and improve the Chapter Training LMS platform and its features.
Personalise your learning experience through AI-driven course recommendations and adaptive learning
journeys.
Track usage behaviour and preferences for internal analytics to better understand and predict learner
behaviour.
Combine your usage behaviour with information collected from other Users using our App to provide you
with a better experience on our platform.
Send you relevant communications about platform updates, new features, training reminders, and
account-related notifications.
You understand, agree, and acknowledge that our collection, storage, and processing of your Personal Information is for a lawful purpose connected
with a function or activity of the Company. You further acknowledge that your Personal Information is considered necessary for the Company to provide
various services on its App to you.
05
Consent to Personal Data
You hereby consent to the collection, storage, use, disclosure, and transfer of your Personal Information including Sensitive Personal Data or Information — by the Company for the purposes outlined in this Privacy Policy.
You hereby agree and acknowledge that the collection, storage, use, disclosure, and transfer of your Personal Information by the Company under the terms of this Privacy Policy is for a lawful purpose and is necessary for the provision of services to you on the App.
By continuing to use the Chapter Training LMS platform, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the
processing of your personal data as described herein.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what Personal Information we collect, the right to request deletion or correction of your Personal Information, and the right to opt out of the sale or sharing of your Personal Information. We do not sell your Personal Information for monetary consideration.
If you are located in the European Economic Area or United Kingdom, you have rights under the GDPR, including the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You may also lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact our Privacy Officer using the details provided at the bottom of this page.
06
Withdrawal of Consent
You may at any time withdraw your consent to the collection, storage, use, disclosure, and transfer of your Personal Information and/or Sensitive Personal Data or Information by the Company, by addressing a written communication to this effect to the contact address of the Grievance Officer specified at the bottom of this page.
Please note that in the event you choose to withdraw your consent, the Company shall be entitled to not provide any or all of the services on the App to you.
Withdrawal of consent may result in the cancellation of your account and loss of access to platform features.
07
Information Sharing & Disclosure
We are the recipient of all Personal Information or Sensitive Personal Data or Information and shall exercise reasonable endeavours for the prevention of unauthorised disclosure of such information provided by Users.
We may enable access to Users' information to Platform Entities, joint ventures, agents, or third parties for the purposes of the services provided by them, or for any other marketing-related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures, and/or for the purposes of enhancing the quality of the services provided to you on the App.
Our commitment: We will ensure on a reasonable commercial efforts basis that any third parties and agents employed by us for the purposes of the App
are under an obligation to maintain confidentiality with respect to the Personal Information or Sensitive Personal Data or Information provided by Users,
and to use it strictly for the purposes of the App only.
08
Legal Compliance & Law Enforcement
The Company cooperates with mandated government and law enforcement agencies, or to any third parties by an order under law for the time being
in force, to enforce and comply with the law.
We will disclose any information — including sensitive personal data or information — about you to government or law enforcement officials or
private parties as we, in our sole discretion, believe necessary or appropriate to:
Respond to claims and legal process.
Protect the property and rights of the Company or a third party.
Protect the safety of the public or any person.
Prevent or stop any illegal, unethical, or legally actionable activity.
The Company may also provide your Personal Information — including sensitive personal data or
information — to various tax authorities upon any demand or request from them.
09
Business Transfers
The Company may sell, transfer, or otherwise share some or all of its assets — including your Personal Information including sensitive personal data or information — in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.
Should such a sale or transfer occur, we will ensure that the Personal Information you have provided through the App is stored and used by the transfer in a manner that is consistent with this Privacy Policy.
10
Email & Communications
The Company may use your Personal Information including Sensitive Personal Data or Information for the purposes of the App. You have full control regarding which of these emails you want to receive.
If you decide at any time that you no longer wish to receive such communications from the Company, please follow the unsubscribe instructions provided in any of the communications.
Please note that once we receive your opt-out request, it may take an additional period of time for your opt-out to become fully effective across all communication channels.
11
Child Policy
Chapter Enterprise is an enterprise platform designed for adult professional use. We do not knowingly collect data from individuals under 13 years of age.
Policy Updates: We may update this Child Policy from time to time to reflect changes in regulations or our app's features.
We will notify users and parents of any significant changes and provide the opportunity to review and consent to updated policies.
12
Deleting Your Data
If you wish to have the Personal Information — including Sensitive Personal Data or Information — that you have provided to us deleted and/or modified, you can always do so by sending a request to the email ID of our Grievance Officer provided at the bottom of this page.
Please note that deletion of certain Personal Information including Sensitive Personal Data or Information may lead to cancellation of your registration with
he App and your access to certain features and services of the App.
13
Security Measures
The Company uses ordinary industry-standard technology designed to help keep your Personal Information including Sensitive Personal Data or Information — safe. The secure server software (SSL) encrypts all information you submit before it is sent to us. Furthermore, all customer data we collect is protected against unauthorized access.
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ commercially reasonable and practicable security practices and procedures, and security methods and technologies. We will also ensure on a reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us.
Your information may be transferred to or maintained on computers located outside of your state or country where the privacy laws may not be as protective as those where you live. We will ensure that we keep your data confidential as per GDPR for Residents of the EU.
Unfortunately, the transmission of information over the internet is not completely secure. Although westrive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site — any transmission is at your own risk. Once we have received your information,
we have commercially reasonable procedures and security features in place to prevent unauthorized access.
14
Links to Other Sites & Financial Data
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of those sites.
While transacting with third parties, you may provide your financial information including — without limitation — your bank account details, credit card account details, or your details pertaining to any payment settlement or pre-paid instrument service provider.
Important: The App and the Company never receive your financial and payment information from these service providers. Your Personal Information, Sensitive Personal Information, and financial information will be dealt with by these service providers in accordance with their respective privacy policies. The Company shall not be liable, accountable, or responsible for your financial information which you provide to these service
providers.
15
Public Postings
Any and all Personal Information — including Sensitive Personal Data or Information — available or uploaded by you on the App shall be your sole responsibility, given the publicly available nature of such content.
While we shall endeavour to ensure that the terms of this Privacy Policy are available across all features and sections of the App, you shall be deemed to have waived the confidentiality to any Personal Information — including Sensitive Personal Information and Data — comprised in any other publicly available information on the App.
16
Changes to This Policy
From time to time we may update this Privacy Policy. Your continued subscription to our Features and App
constitutes an acceptance of the then-current Privacy Policy and Terms of Use.
We encourage you to visit this page periodically to review any changes. When we make material changes to this policy, we will update the "Last Updated" date at
the top of this page and, where appropriate, notify you via email or in-platform notification.
17
Phishing & Identity Theft
Identity theft and the practice currently known as "phishing" are of great concern to the Company. Safeguarding information to help protect you from identity theft is a top priority.
Important: We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited
email or telephone communication. If you receive any such communication claiming to be from Chapter, please report it immediately to our Grievance Officer.
18
Grievances & Contact Us
If you have any questions about this Privacy Policy, the practices of the Company, or your dealings with the App, you can contact us via the details below.
If you have any questions, grievances, or want to delete or modify your Personal Information — including Sensitive Personal Information and Data — please mark your correspondence as "Grievance/Complaint" and send it to our Grievance Officer.
Grievance Officer & Contact Details
Please mark all grievance communications with the subject line "Grievance/Complaint". Any
communication not marked as such shall not be treated as a valid and binding communication for the
purpose of this Privacy Policy.
GRIEVANCE EMAIL
GENERAL ENQUIRIES
info@chapterapps.ai
PHONE
+1 650-924-9997
REGISTERED ADDRESS
Chapter Apps, Inc., 481 N Santa Cruz Ave, #308, Los Gatos, CA 95030, USA
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Product
Resources
Security
Address
USA Office - 675, High Street, Palo AltoCA 94301, California, USA
India Office - Guiding Star Digital Publishers LLP
3rd Floor, Unit No - 307, Solitaire Plaza,
Mehrauli Gurgaon
info@chapterapps.ai
Contact No.
+1 (650) 924-9997
© 2025 Chapter Enterprise. All rights reserved.
Chapter runs entirely inside your infrastructure. Your data never touches our servers, never trains public models, and never leaves your sovereign environment.
SOC 2
Type II Certified
ISO 27001:2022
Compliant
Microsoft ECIF
Azure Partner
GDPR
Compliant
Airgapped
Deployment Ready
Three Deployment Models - All Sovereign
Every model keeps your data inside your control boundary. No Chapter server ever processes your proprietary information.
Azure VPC
Deployed entirely within your Microsoft Azure Virtual Private Cloud. Your tenant, your keys, your data residency.
Customer-managed encryption keys (CMK)
Private endpoints - no public internet exposure
Full Azure RBAC and Entra ID integration
Regional data residency enforcement
Most common
On-premise / Airgapped
Full on-premise deployment with no external network dependency. Designed for classified, regulated, and air-gapped enterprise environments.
Zero external network egress required
Runs on your hardware or private cloud
Government and defense-grade isolation
Proven in BFSI and insurance environments
Hybrid
Sensitive data stays on-premise; orchestration and non-sensitive compute can use Azure. Gives flexibility without sacrificing data control.
Data classification layer controls routing
PII and proprietary data never leaves premise
Complies with cross-border data regulations
Scales compute elastically via Azure
How data flows and stays inside
Complete transparency into your secure, sovereign infrastructure
User Layer
Access Points
Sales Rep
Mobile
Field Agent
Service Desk
Web Portal
Manager
Dashboard
Encrypted in transit (TLS 1.3)
Auth Layer
Security Gateway
Entra ID
SSO
API Gateway
Azure
RBAC
Enforcement
✓ Stays inside your VPC boundary
Agent Layer
AI Orchestration
Master Orchestrator
Agent
Sales Domain
Agent
Compliance
Agent
Process
Agent
LangGraph orchestration on your compute
Data Layer
Your Storage
Vector DB
Azure AI Search
Document Store
Your storage
CRM / ERP
Connectors
CMK-encrypted at rest
LLM Layer
AI Models
Azure OpenAI
Your deployment
Claude
Your endpoint
On-Prem Model
Optional
No data crosses the VPC boundary.
The LLM deployment is your Azure subscription — not Chapter's.
Privacy Policy - Your Data, Your Rights, Our Responsibility
This Privacy Policy governs the collection, use, and protection of your personal information when you use the Chapter Enterprise products, maintained by Chapter Apps, Inc. We are committed to transparency, data protection, and your right to control your information.
This software application is based product is maintained and serviced by Chapter Apps, Inc., having its registered office at
481 N Santa Cruz Ave, #308, Los Gatos, CA 95030, USA ("the Company" and/or "We"). This Privacy Policy covers the information that the
Company collects from the user(s) ("User(s)" and/or "You") of the App and/or the services on the App.
The terms 'Personal Information' and 'Personal Data' shall have the meaning ascribed to them under applicable U.S. state privacy laws
(including the California Consumer Privacy Act, as amended by the California Privacy Rights Act) and, where applicable, the EU General
Data Protection Regulation (GDPR). Personal Information of a User is collected if the User registers with the App, accesses the App, takes any
action on the App, or uses or accesses the Features as defined in the Terms of Use.
02
Our Privacy Principles
We operate on a simple set of privacy principles that guide everything we do with your data. Before you read the full policy, here's what you should know upfront:
Your Choice
Providing information to us is always your choice never a forced requirement beyond what is necessary to use the platform.
Your Control
You can choose to have your Personal Information deleted or modified at any time by contacting our Grievance Officer.
Opt-Out Always
You always have the ability to opt out
of receiving communications from us explained in detail within this policy.
03
Information We Collect
The Personal Information or Sensitive Personal Data or Information which you may provide to the Company, and/or which we may collect as part of the information provided, includes or could be the following:
Your registration details — which may include your phone number, the password provided by you, your email address, and Facebook or Google registration (if applicable). We adopt reasonable security
measures to protect your password from being exposed or disclosed to any third parties.
Your usage behaviour on the App — including time spent on various features, course completions,
assessment results, and learning progress.
Details of the computer system or computer network which you use to visit the App and undertake any
activity on the App, including device type, browser information, and IP address.
Please note: Information which — either individually or in combination with other information — is not capable of identifying you, will not qualify as
Personal Information under the applicable laws.
We may also collect information to track user behaviour and preferences for internal analytics from all Users of the App. This information is collected through the use of server log files and tracking technologies, and may include cookies and web beacons.
If you do not consent to the use of cookies and/or web beacons on the App, you may disable or delete the same. However, if you choose to disable cookies
and/or web beacons, we may be unable to make available some or all of the services on the App to you.
04
How We Use Your Information
Our primary purposes in collecting information from you are to allow you to use the App and various Features on or in relation to the App. Specifically, we use your information to:
Provide, maintain, and improve the Chapter Training LMS platform and its features.
Personalise your learning experience through AI-driven course recommendations and adaptive learning
journeys.
Track usage behaviour and preferences for internal analytics to better understand and predict learner
behaviour.
Combine your usage behaviour with information collected from other Users using our App to provide you
with a better experience on our platform.
Send you relevant communications about platform updates, new features, training reminders, and
account-related notifications.
You understand, agree, and acknowledge that our collection, storage, and processing of your Personal Information is for a lawful purpose connected with a function or activity of the Company. You further acknowledge that your Personal Information is considered necessary for the Company to provide various
services on its App to you.
05
Consent to Personal Data
You hereby consent to the collection, storage, use, disclosure, and transfer of your Personal Information including Sensitive Personal Data or Information — by the Company for the purposes outlined in this Privacy Policy.
You hereby agree and acknowledge that the collection, storage, use, disclosure, and transfer of your Personal Information by the Company under the terms of this Privacy Policy is for a lawful purpose and is necessary for the provision of services to you on the App.
By continuing to use the Chapter Training LMS platform, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the
processing of your personal data as described herein.
06
Withdrawal of Consent
You may at any time withdraw your consent to the collection, storage, use, disclosure, and transfer of your Personal Information and/or Sensitive Personal Data or Information by the Company, by addressing a written communication to this effect to the contact address of the Grievance Officer specified at the bottom of this page.
Please note that in the event you choose to withdraw your consent, the Company shall be entitled to not provide any or all of the services on the App to you.
Withdrawal of consent may result in the cancellation of your account and loss of access to platform features.
07
Information Sharing & Disclosure
We are the recipient of all Personal Information or Sensitive Personal Data or Information and shall exercise reasonable endeavours for the prevention of unauthorised disclosure of such information provided by Users.
We may enable access to Users' information to Platform Entities, joint ventures, agents, or third parties for the purposes of the services provided by them, or for any other marketing-related activity undertaken by or on behalf of the Platform Entities and/or its joint ventures, and/or for the purposes of enhancing the quality of the services provided to you on the App.
Our commitment: We will ensure on a reasonable commercial efforts basis that any third parties and agents employed by us for the purposes of the App
are under an obligation to maintain confidentiality with respect to the Personal Information or Sensitive Personal Data or Information provided by Users,
and to use it strictly for the purposes of the App only.
08
Legal Compliance & Law Enforcement
The Company cooperates with mandated government and law enforcement agencies, or to any third parties by an order under law for the time being
in force, to enforce and comply with the law.
We will disclose any information — including sensitive personal data or information — about you to government or law enforcement officials or
private parties as we, in our sole discretion, believe necessary or appropriate to:
Respond to claims and legal process.
Protect the property and rights of the Company or a third party.
Protect the safety of the public or any person.
Prevent or stop any illegal, unethical, or legally actionable activity.
The Company may also provide your Personal Information — including sensitive personal data or
information — to various tax authorities upon any demand or request from them.
09
Business Transfers
The Company may sell, transfer, or otherwise share some or all of its assets — including your Personal Information including sensitive personal data or information — in connection with a merger, acquisition, reorganization, or sale of assets, or in the event of bankruptcy.
Should such a sale or transfer occur, we will ensure that the Personal Information you have provided through
the App is stored and used by the transferee in a manner that is consistent with this Privacy Policy.
10
Email & Communications
The Company may use your Personal Information including Sensitive Personal Data or Information for the purposes of the App. You have full control regarding which of these emails you want to receive.
If you decide at any time that you no longer wish to receive such communications from the Company, please follow the unsubscribe instructions provided in any of the communications.
Please note that once we receive your opt-out request, it may take an additional period of time for your opt-out to become fully effective across all communication channels.
11
Child Policy
Chapter Enterprise is an enterprise platform designed for adult professional use. We do not knowingly collect data from individuals under 13 years of age.
Policy Updates: We may update this Child Policy from time to time to reflect changes in regulations or our app's features. We will notify users and parents of any significant changes and provide the opportunity to review and consent to updated policies.
12
Deleting Your Data
If you wish to have the Personal Information — including Sensitive Personal Data or Information — that you have provided to us deleted and/or modified, you can always do so by sending a request to the email ID of our Grievance Officer provided at the bottom of this page.
Please note that deletion of certain Personal Information including Sensitive Personal Data or Information may lead to cancellation of your registration with
he App and your access to certain features and services of the App.
13
Security Measures
The Company uses ordinary industry-standard technology designed to help keep your Personal Information including Sensitive Personal Data or Information — safe. The secure server software (SSL) encrypts all information you submit before it is sent to us. Furthermore, all customer data we collect is protected against unauthorized access.
To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ commercially reasonable and practicable security practices and procedures, and security methods and technologies. We will also ensure on a reasonable commercial efforts basis that any agent or third party that we employ complies with the same security standards as us.
Your information may be transferred to or maintained on computers located outside of your state or country where the privacy laws may not be as protective as those where you live.
We will ensure that we keep your
data confidential as per GDPR for Residents of the EU.
Unfortunately, the transmission of information over the internet is not completely secure. Although westrive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site — any transmission is at your own risk. Once we have received your information,
we have commercially reasonable procedures and security features in place to prevent unauthorized access.
14
Links to Other Sites & Financial Data
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of those sites.
While transacting with third parties, you may provide your financial information including — without limitation — your bank account details, credit card account details, or your details pertaining to any payment settlement or pre-paid instrument service provider.
Important: The App and the Company never receive your financial and payment information from these service providers. Your Personal Information, Sensitive Personal Information, and financial information will be dealt with by these service providers in accordance with their respective privacy policies. The Company shall not be liable, accountable, or responsible for your financial information which you provide to these service
providers.
15
Public Postings
Any and all Personal Information — including Sensitive Personal Data or Information — available or uploaded by you on the App shall be your sole responsibility, given the publicly available nature of such content.
While we shall endeavour to ensure that the terms of this Privacy Policy are available across all features and sections of the App, you shall be deemed to have waived the confidentiality to any Personal Information — including Sensitive Personal Information and Data — comprised in any other publicly available information on the App.
16
Changes to This Policy
From time to time we may update this Privacy Policy. Your continued subscription to our Features and App
constitutes an acceptance of the then-current Privacy Policy and Terms of Use.
We encourage you to visit this page periodically to review any changes. When we make material changes to this policy, we will update the "Last Updated" date at
the top of this page and, where appropriate, notify you via email or in-platform notification.
17
Phishing & Identity Theft
Identity theft and the practice currently known as "phishing" are of great concern to the Company. Safeguarding information to help protect you from identity theft is a top priority.
Important: We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited
email or telephone communication. If you receive any such communication claiming to be from Chapter, please report it immediately to our Grievance Officer.
18
Grievances & Contact Us
If you have any questions about this Privacy Policy, the practices of the Company, or your dealings with the App, you can contact us via the details below.
If you have any questions, grievances, or want to delete or modify your Personal Information — including Sensitive Personal Information and Data — please mark your correspondence as "Grievance/Complaint" and send it to our Grievance Officer.
Grievance Officer & Contact Details
Please mark all grievance communications with the subject line "Grievance/Complaint". Any
communication not marked as such shall not be treated as a valid and binding communication for the
purpose of this Privacy Policy.
GRIEVANCE EMAIL
GENERAL ENQUIRIES
info@chapterapps.ai
PHONE
+1 650-924-9997
REGISTERED ADDRESS
Chapter Apps, Inc., 481 N Santa Cruz Ave, #308, Los Gatos, CA 95030, USA
Certificate & Policies
Complete transparency into your secure, sovereign infrastructure
SOC 2 Type II
Independent third-party audited across Security, Availability, and Confidentiality trust service criteria. Audit reports available under NDA.
Annual independent audit cycle
Continuous monitoring between audits
Incident response SLA: 4-hour notification
Zero data exposure policy
Contractually guaranteed: your data does not train public LLMs, does not leave your sovereign boundary, and is not accessible to Chapter personnel without explicit authorization.
No call-home telemetry by default
Data processing agreement (DPA) provided
Right to audit at any time
ISO 27001: 2022
Full ISMS (Information Security Management System) certified. Covers all aspects of data handling across Chapter's development and operations teams.
Covers development, operations, and support
Annual re-certification
Risk register available for enterprise review
Access & identity
Full integration with your enterprise identity infrastructure. Chapter agents respect your existing permission model — agents only access data the user is authorized to see.
Microsoft Entra ID / Azure AD integration
SAML 2.0 and OIDC SSO support
Attribute-based access control (ABAC)
Full audit log of every agent interaction
Regulated Industries
Built for the most demanding compliance environments
Banking & financial services
Meets RBI, SEBI, and international banking data residency and audit requirements. Deployed at scale in BFSI.
Production deployed
Insurance (IRDAI)
IRDAI-compatible data handling. Policyholder data stays within compliant boundaries. Ageas Federal and Pramerica reference deployments.
Production deployed
Building security & facilities
Kastle Systems deployment: 4,000+ field personnel across North America. Physical security data handled under strict access controls.
Production deployed
The Future of Work, Powered by AI Agents
Chapter is redefining how enterprises operate by embedding intelligence where work happens. Enterprise AI Agents that automate operations, scale infinitely, and work 24/7.
Ready to see what our Enterprise AI Agents can do for you?
Enterprise AI agents that automate operations, scale infinitely, and work 24/7. Transform your business with intelligent automation.
Product
Resources
Security
Address
USA Office - 675, High Street, Palo AltoCA 94301, California, USA
India Office - Guiding Star Digital Publishers LLP
3rd Floor, Unit No - 307, Solitaire Plaza,
Mehrauli Gurgaon
info@chapterapps.ai
Contact No.
+1 (650) 924-9997
© 2025 Chapter Enterprise. All rights reserved.